Securus Technologies is a leading provider of civil and criminal justice technology solutions. Those solutions meet the needs of employees and inmates from public safety, investigation, corrections and monitoring sectors. Securus has made integrity an unwavering expectation in every area of company operations.
Though Securus’ service is A+, according to a recent Better Business Bureau rating and Crunchbase review, that is not the case industry-wide. Global Tel Link (GTL), a provider of inmate communications is an example of a provider that lacks the integrity that Securus makes a part of daily business dealings. In a report made by PR Newswire, according to findings from a Louisiana Public Service Commission investigation, GTL was found to engage in practices that are unauthorized and unlawful including, adding time to inmate calls, charging higher rates for calls than those that have been approved and double charging for calls. Securus Chief Executive Officer, Richard A. Smith stated on prnewswire.com, “It offends me and our entire industry when a carrier stoops well below the integrity bar that most other carriers have.” With that in mind, GTL can expect that Securus will deliver on their announcement that they will be sharing information with the public about GTL over the next six months. These public service announcements will reveal findings and facts about GTL’s long history of unsavory practices against consumers. Securus expects that this public shaming will affect GTL profoundly enough to change their current policies and practices to more integral ones.The outcome of these efforts to affect positive change within GTL remain to be seen, meanwhile, as they demand industry integrity, it is encouraging that Securus leads the industry by example. Securus’ CEO sums the matter up well: “Our business’ mission is a lot more than making money. It is to serve all of our customers with their best interests at heart – in the right way.”